Returns & Refund Policy

60-Day Money-Back Guarantee

We want Ditox to leave your washer and your laundry smelling fresher. If it doesn't, you are covered for 60 days from the day your order is delivered.

How to request a refund

Email us at support@tryqelara.com within 60 days of delivery with your order number. A line about what happened is all we need.

No need to send anything back

You don't have to return the product. There is no minimum time of use and no return shipping cost.

Your refund

Once your request is approved, we refund your order in full to your original payment method. Depending on your bank, it can take a few business days to show on your statement.

Damaged or missing items

If your order arrives damaged or something is missing, email support@tryqelara.com within 7 days of delivery with your order number and a photo. We will send a replacement or refund it, whichever you prefer.

Cancellations

Need to cancel? Email us within 24 hours of placing your order and we will cancel it and refund you in full. After that your order may already be on its way, and you are still covered by the 60-Day Money-Back Guarantee.

Questions

Write to support@tryqelara.com and a real person will get back to you.